Eric Shotwell

eric@ericshotwell.com

Education

Springfield College
Degree Earned: Master of Education - May 2009

University of Massachusetts, Amherst
Degree Earned: Bachelor of Science in Mathematics - May 2007

Southern New Hampshire University
Master's coursework in Information Technology - 2015-2017

Capella University
PhD coursework in Education - 2010-2014


Work Experience

Reality Interactive - 2020 - Current
Technical Support Rep
Provide IT-related support for multiple companies, including Fortune 500 clients.
Monitor and ensure the functionality of critical IT-related aspects of clients' businesses.
Use of ticketing systems such as JIRA and FreshDesk.

Miles Technology - 2019 - Current
Information Technology Consultant
On-call / As-needed technology consultant / support.
Tasks are gathered by Miles Technology from other companies and/or individuals, and posted for any of the IT Consultants to take as desired
Possible tasks include computer setups, software installs, network configurations, etc. These tasks can range in scope from small / individual needs to larger organizational needs.

Best Buy (Meriden, CT & Hadley, MA) 2009-2013
Various positions across the store:
Geek Squad (electronics technical support and repair).
Financial Solutions.
Customer Service.
Computer Sales
Cashier

Level 1 and 2 support of customer devices.
Level 1: Initial diagnosis of issues and troubleshooting to attempt to address problems at the time. If unable to address issues at the time, checking the device in to perform further work.
Level 2: At a later time, performing more in-depth solutions to problems, including address problems at the time. If unable to address issues at the time, checking the device in to perform further work.